Our Covid-19 Policy
IMPORTANT – PLEASE READ:
IF COLLECTING OR DROPPING OFF YOUR PIGS FROM TINY PAWS PREMISES:
According to social distancing rules and government guidelines at the time of my appointment, please understand that it may not be possible to enter the premises of Tiny Paws Pet Services (managed by Laura de Stefano). Entry to the Tiny Paws premises is based on current government guidance along with other risk factors, and Tiny Paws retains the right to ask you to stay outside or to leave the premises.
If delivering your guinea pig(s) to the premises for grooming or boarding, you will need to follow the instructions given to:
1. Use disposable bedding in the carrier(s) e.g. newspaper plus hay/substrate OR bring a SPARE towel/fleece with which I can line the carrier for their return trip.
2. Place the carrier(s) containing your pets on the ground outside the front door for handover – permissable exceptions include if the weather is very cold, windy or raining.
3. Try to maintain a minimum 1m distance at all times.
4. Do not come into the house unless invited to do so.
The premises are sprayed or wiped down with an antibacterial and antiviral product between all visits; this includes the doorbell, all door handles, the letterbox and the banister/stair handrail.
I am fully vaccinated with both doses of the Pfizer Covid vaccine as from 1st April 2021, and my husband will be fully vaccinated as of July 2021, as such both members of the household are considered very low-risk: however there remains the potential for asymptomatic transmission, so please bear this in mind when visiting. If you are vulnerable and/or not fully vaccinated we strongly advise you wear a mask if you are invited onto the premises, but you may enter without a face covering if you are low-risk and/or have been vaccinated. In most cases I will not wear a mask myself due to a medical exemption, some exceptions can however be made when carrying out mobile grooms or helping out a vulnerable client.
I will give you an estimated collection time when you hand your pigs over to me, but please don’t turn up until I have called you or messaged you to say they are ready. In part this is to ensure I have had adequate time to complete the groom/get the pigs ready to leave, but it is also to minimise the chance of multiple clients being on the premises at the same time. For physical space and Covid reasons I can only tend to one customer at a time, so receiving a confirmed collection time is important.
If you are returning from a foreign holiday (anywhere that is not within the United Kingdom) please inform me as I will have to ask you not to come into the house on your return and may require additional precautions, such as mandatory wearing of a face covering and maintaining a 2m rather than 1m distance, just until we know that travel is not compromising safety. If you do take a foreign holiday and have to quarantine on your return, this could be managed either through a drop-off service or an extended stay – this will need to be considered in advance of your break due to limited capacity.
Mobile grooming can resume with relative normality unless you are high-risk. High-risk clients will have their pets tended to either in a secure outdoor space, or in my car. Since mobile grooms cannot cover haircuts or baths this should be little different to usual.
If there is adequate space in your home, I will limit any potential transmission risk by not touching any door handles or anything that I haven’t brought with me. I will remove and replace the guineas directly from their cage/hutch myself (rather than the owner handing them to me), and I will maintain the minimum 1-2 metres social distancing rule. If I need to get closer to you, to show you a health concern for example, I will put on a mask. Unfortunately due to a medical exemption I can only wear a face covering for a limited time, so do bear this in mind.
COMMON SENSE STUFF:
Please make sure you read and understand the measures outlined above, and accept that they are my maximum possible efforts to prioritise the safety of all concerned parties.
The rules are non-negotiable and may be subject to change without notice.
Please do not attend an appointment or request a home visit if you have Covid-19 symptoms or have tested positive for the virus in the last 14 days. Similarly, I will notify you immediately if there is any potential risk posed by myself at any time and make suitable alternative arrangements.
We do have an NHS Track & Trace QR code available if you wish to check-in for the purposes of test and trace services.
Guidance updated: 9 June 2021